Privacy Policy

PRIVACY POLICY

 

**Hoskins' Private Rides**  

**Professional Driver for Hire Service**  

**Wilmington, North Carolina**

 

**Effective Date:**October 1, 2025

**Last Updated:** October 1, 2025

 

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Introduction

 

Welcome to Hoskins' Private Rides. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional driver for hire services in Wilmington, North Carolina, and the surrounding areas.

 

By using our services, booking a ride, or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

 

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Information We Collect

 

We collect several types of information to provide and improve our services to you:

 

Personal Information You Provide

 

When you book our services or communicate with us, we may collect the following personal information:

 

**Contact Information:** Your name, phone number, email address, and any other contact details you provide when making a reservation or inquiry.

 

**Booking Information:** Details about your ride requests, including pickup and drop-off locations, preferred pickup times, special requests or accommodations, number of passengers, and any specific service preferences you communicate to us.

 

**Payment Information:** Credit card numbers, debit card information, billing addresses, and other payment-related details necessary to process your transactions. We use secure third-party payment processors to handle sensitive payment information, and we do not store complete credit card numbers on our systems.

 

**Account Information:** If you create an account with us for recurring services, we collect username, password, and account preferences.

 

**Communication Records:** Records of your communications with us, including phone calls, text messages, emails, and any feedback or reviews you provide about our services.

 

**Special Needs Information:** Any information you provide regarding accessibility requirements, medical needs, or other special accommodations necessary to serve you effectively and safely.

 

Information Collected Automatically

 

When you use our services, we may automatically collect certain information:

 

**Location Data:** With your permission, we collect real-time GPS location data during your ride to provide navigation services, optimize routes, ensure driver and passenger safety, and improve service quality. Location data includes pickup locations, drop-off locations, and the route traveled during your trip.

 

**Device Information:** Information about the device you use to contact us or book services, including device type, operating system, browser type, IP address, and mobile network information.

 

**Usage Information:** Details about how you interact with our services, including booking patterns, service preferences, and frequency of use.

 

**Trip Information:** Data related to your rides, including trip duration, distance traveled, route taken, time of service, and driver assigned to your trip.

 

Information from Third Parties

 

We may receive information about you from third parties, including:

 

**Payment Processors:** Information necessary to complete payment transactions and prevent fraud.

 

**Background Check Providers:** For our drivers, we obtain background check information to ensure passenger safety.

 

**Referral Sources:** If you were referred to us by another customer or business partner, we may receive your contact information from them.

 

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How We Use Your Information

 

We use the information we collect for the following purposes:

 

Service Delivery

 

**Providing Transportation Services:** We use your information to fulfill your ride requests, coordinate pickups and drop-offs, communicate with you about your bookings, and ensure you receive the professional driver services you requested.

 

**Route Planning and Navigation:** Location data helps us plan efficient routes, provide accurate estimated arrival times, navigate to your pickup and destination locations, and avoid traffic delays to ensure timely service.

 

**Driver Assignment:** We use your booking information and location to assign the most appropriate driver for your needs and ensure efficient service delivery.

 

Communication

 

**Booking Confirmations:** We send you confirmations of your reservations, including pickup times, locations, and driver information.

 

**Service Updates:** We communicate important information about your ride, including driver arrival notifications, any delays or changes to your booking, and post-trip receipts.

 

**Customer Support:** We use your contact information to respond to your inquiries, address concerns or complaints, and provide assistance with any service-related issues.

 

**Marketing Communications:** With your consent, we may send you promotional offers, newsletters, information about new services, and special discounts. You can opt out of marketing communications at any time.

 

Payment Processing

 

We use your payment information to process charges for services rendered, issue refunds when applicable, maintain billing records, and prevent fraudulent transactions.

 

Safety and Security

 

**Passenger Safety:** We use trip information and location data to monitor rides for safety purposes, respond to emergencies, and investigate safety incidents or complaints.

 

**Driver Verification:** We conduct background checks on our drivers and maintain records to ensure passenger safety and service quality.

 

**Fraud Prevention:** We analyze usage patterns and payment information to detect and prevent fraudulent activities, unauthorized access, and other security threats.

 

Service Improvement

 

**Quality Enhancement:** We analyze trip data, customer feedback, and usage patterns to improve our services, optimize routes and scheduling, train our drivers, and enhance the overall customer experience.

 

**Business Analytics:** We use aggregated and anonymized data to understand service demand, identify trends, make informed business decisions, and plan for future growth.

 

Legal Compliance

 

We use and retain your information as necessary to comply with applicable laws and regulations, respond to legal requests and court orders, enforce our terms of service and policies, and protect our rights and the rights of others.

 

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How We Share Your Information

 

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

 

Service Providers

 

We share information with trusted third-party service providers who assist us in operating our business, including:

 

**Payment Processors:** Companies that process credit card and other payment transactions on our behalf.

 

**Technology Providers:** Services that provide our booking system, website hosting, data storage, and communication tools.

 

**Background Check Services:** Companies that conduct driver background checks and verification services.

 

**Insurance Providers:** Our insurance carriers who may need information to process claims or assess risk.

 

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

 

Drivers

 

We share necessary information with our drivers to provide your transportation service, including your name, phone number, pickup and drop-off locations, and any special requests or requirements you have communicated. Our drivers are required to maintain the confidentiality of your information and use it solely for providing your ride.

 

Legal Requirements

 

We may disclose your information when required by law or in response to:

 

**Legal Process:** Subpoenas, court orders, or other legal proceedings.

 

**Law Enforcement:** Requests from law enforcement agencies or government authorities when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or threats to public safety.

 

**Rights Protection:** Situations where disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers, drivers, or others.

 

Business Transfers

 

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization. We will notify you of any such change and any choices you may have regarding your information.

 

With Your Consent

 

We may share your information with third parties when you have given us explicit consent to do so, such as when you request us to coordinate with a third party on your behalf.

 

Aggregated Information

 

We may share aggregated, anonymized information that does not identify you personally with business partners, researchers, or the public for purposes such as industry analysis, demographic profiling, and marketing purposes.

 

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Data Security

 

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

 

Security Measures

 

**Encryption:** We use industry-standard encryption protocols to protect sensitive data during transmission and storage, including SSL/TLS encryption for data transmitted over the internet.

 

**Access Controls:** We restrict access to personal information to employees, contractors, and agents who need the information to perform their job functions. All personnel with access to personal data are required to maintain confidentiality.

 

**Secure Payment Processing:** We use PCI-DSS compliant payment processors to handle credit card transactions, and we do not store complete credit card numbers on our systems.

 

**Regular Security Assessments:** We conduct regular reviews of our security practices and update our systems to address emerging threats and vulnerabilities.

 

**Physical Security:** We maintain physical security measures to protect our offices and systems from unauthorized access.

 

Data Retention

 

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

 

**Booking and Trip Records:** We retain booking and trip information for seven years to comply with tax and business record requirements.

 

**Payment Information:** Payment transaction records are retained for the period required by law and our payment processors' policies.

 

**Communication Records:** Customer communications are retained for three years for quality assurance and dispute resolution purposes.

 

**Account Information:** If you have an account with us, we retain your information until you request account deletion, after which we will delete or anonymize your data within 90 days, except where retention is required by law.

 

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

 

Limitations

 

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for notifying us immediately of any unauthorized access to your account.

 

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Your Privacy Rights

 

You have certain rights regarding your personal information:

 

Access and Correction

 

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. To request access or corrections, please contact us using the information provided at the end of this policy.

 

Data Portability

 

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this information within 30 days of your request.

 

Deletion

 

You may request that we delete your personal information, subject to certain exceptions. We will honor deletion requests unless we are required to retain the information to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes. Deletion requests will be processed within 90 days.

 

Opt-Out Rights

 

**Marketing Communications:** You can opt out of receiving promotional emails, text messages, or phone calls from us at any time by clicking the unsubscribe link in our emails, replying STOP to text messages, or contacting us directly. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your bookings and services.

 

**Location Data:** You can disable location services on your device at any time. However, this may limit our ability to provide certain services, such as accurate pickup coordination and route optimization.

 

Do Not Sell My Information

 

We do not sell your personal information to third parties. If our practices change in the future, we will update this Privacy Policy and provide you with the ability to opt out of such sales.

 

Exercising Your Rights

 

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request. We will respond to your request within 30 days and will not discriminate against you for exercising your privacy rights.

 

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Children's Privacy

 

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information from our systems.

 

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Third-Party Links and Services

 

Our website or communications may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

 

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California Privacy Rights

 

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

 

**Right to Know:** You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.

 

**Right to Delete:** You have the right to request deletion of your personal information, subject to certain exceptions.

 

**Right to Opt-Out:** You have the right to opt out of the sale of your personal information. We do not sell personal information.

 

**Right to Non-Discrimination:** We will not discriminate against you for exercising your CCPA rights.

 

To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request and respond within 45 days.

 

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes that significantly affect your privacy rights, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our website or in our communications with you.

 

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

 

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Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

**Hoskins' Private Rides**  

Wilmington, North Carolina

 

**Email:** michaelhoskinsllc@gmail.com  

 

We are committed to working with you to resolve any privacy concerns you may have. We will respond to your inquiries within 10 business days.

 

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Consent

 

By using Hoskins' Private Rides services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

 

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**Thank you for trusting Hoskins' Private Rides with your transportation needs. We are committed to protecting your privacy and providing you with exceptional service.**

 

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*This Privacy Policy is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant regulations. Hoskins' Private Rides reserves the right to modify this policy as needed to maintain compliance with evolving legal requirements.